Return Policy

At Kinnaris, we want you to love every item you receive. But if something isn’t quite right, we’re here to help you every step of the way — including with returns and exchanges.

Return Window

We offer a 14-day return policy, which means you have up to 14 days from the date you receive all items in your order to submit a return request.

Please note:

• Return shipping costs must be covered by the customer.

• Any costs incurred during return shipping, including customs duties or handling fees, are the responsibility of the customer.

• If the product is faulty or incorrect due to our error, we will cover the return shipping cost.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

• Accessories (except belts and bags)

• Bodysuits, lingerie, swimsuits

• Tights and socks

• Items marked as Final Clearance

• Products purchased at 20% off or more (final sale)

• Orders paid fully with store credit

Matching sets must be returned as a whole — partial returns or exchanges of set items will not be accepted.

Return Conditions

To be eligible for a return:

• Items must be unworn, unused, and in original condition

• All original tags and packaging must be included

• We do not accept items returned without prior authorization

How to Make a Return

1. Submit a request: Contact us through our website's contact form. Include your order number, the item(s) you want to return, and a brief explanation.

   • If there's a product issue, attach clear photos of the problem and a photo of the item tag (including any QC labels).

2. Wait for approval: Once your return is approved, we’ll send return instructions including the return address.

3. Send it back: Ship the item(s) to the provided return address. Once we receive the returned items, we’ll inspect and process the refund within 3–5 business days.

Refunds

• Refunds are issued to the original payment method.

• Please allow 3–5 business days after your returned package arrives at our warehouse for us to process your refund.

• If you paid by credit/debit card, the refund may take an additional few days depending on your bank.

What is Not Considered a Quality Issue

The following are not considered defects:

• Minor loose threads, raw edges, or fabric variations

• Slight color differences due to monitor settings

• Issues arising from improper use, washing, or maintenance

• Damage caused by alterations or repairs done by the customer

• Returns due to change of mind, style, or color preferences

• Sizing issues due to personal misjudgment (please refer to our sizing chart)

• Slight fit differences between items of the same size due to design differences

Important Notes

• Do not send items back to the sender's address shown on the shipping label.

• Items returned without first contacting us and receiving return authorization will not be accepted or refunded.